Session Summary

Session Number:237
Session ID:S321
Session Title:Journeys into Virtual Worlds: Trust in Distributed Teams
Short Title:Trust in Virtual Worlds
Session Type:Division Joint Symposium
Hotel:Hyatt West
Floor:LL1
Room:Comiskey
Time:Tuesday, August 10, 1999 8:30 AM - 10:10 AM

Sponsors

OCIS  (JoAnne Yates)jyates@mit.edu (617) 253-7157 
OB  (Robert Liden)bobliden@uic.edu (312) 996-4481 

General People

Chair Straus, Susan G. Carnegie Mellon U. sstraus@andrew.cmu.edu (412)-268-8839 
Discussant Rousseau, Denise M. Carnegie Mellon U. rousseau@andrew.cmu.edu (412)-268-8470 

Submissions

Trust and Monitoring: Predicting Successful Outcomes in Distant Teams 
Presenter Weisband, Suzanne P. U. of Arizona weisband@mail.bpa.arizona.edu 520-621-8303 
Presenter Iancono, Suzanne  National Science Foundation siacono@nsf.gov 703-306-1927 
Presenter Gilliam, Ashley  Andersen Consulting LLP agilliam@earthlink.net (617)-454-4577 
A Comparison of the Impact of Employee-Manager Trust on Employees in a Remote-Management and Local-Management Environment 
Presenter Staples, D. Sandy Queen's U. sstaples@business.queensu.ca 613-533-2314 
Schmooze or Lose: The Effects of Rapport and Gender in Email Negotiations 
Presenter Nadler, Janice  American Bar Foundation jnadler@s.psych.uiuc.edu 312-988-6535 
Presenter Thompson, Leigh  Northwestern U. lthompson@nwu.edu 847-467-3505 
Presenter Morris, Michael W. Stanford U. morris_michael@gsb.stanford.edu 650-723-3480 
All in Due Time: The Development of Trust in Electronic and Face-to-Face Groups 
Presenter Wilson, Jeanne M. Carnegie Mellon U. jmwilson@andrew.cmu.edu 412-268-1735 
Presenter Straus, Susan G. Carnegie Mellon U. sstraus@andrew.cmu.edu (412)-268-8839 
Presenter McEvily, William J. Carnegie Mellon U. bmcevily@andrew.cmu.edu (412)-268-4198 

Abstract

Advances in technology are enabling many groups in organizations to complete their work without being in the same physical location. With the advent of distributed groups, and the corresponding loosening of monitoring and control mechanisms that occurs in virtual teams, trust among members becomes increasingly important. However, despite increasing attention to theoretical issues about trust in the organizational literature, there is little empirical data about trust in groups. In addition, most of what we know about team processes and performance is based on more traditional groups whose members are co-located. In this symposium, participants will present empirical work addressing the antecedents and consequences of trust in distant teams. Research questions include: How do time and communication media impact the development of trust in groups communicating electronically versus face-to-face? What is the effect of different media on trust, communication, and outcomes in dyads negotiating at a distance? Does trust in management have a bigger effect on outcomes (e.g., job satisfaction, stress) for remote or non-remote employees? This collection of studies examines these issues among groups performing different organizational tasks (e.g., projects, mixed-motive tasks) and using different samples (e.g., students working on course assignments, managers and subordinates) and methods (field studies, laboratory experiments).