| The feeling of being connected: emotions and interactions at work |
| Presenter | Dutton, Jane E. | U. of Michigan | Janedut@umich.edu | 734-764-1376 |
| Presenter | Williams, Michele | U. of Michigan | Wmich@umich.edu | 734-996-0436 |
| | This symposium examines emotional responses that emerge from interpersonal interactions as common, everyday occurrences between individuals are intertwined through work. We consider connections and encounters that can enhance or damage relational
wealth by creating or destroying social and intellectual resources and resouce access. In all cases, these experiences have a role in making work tasks easier or more
difficult to accomplish as they affect the participants, witnesses, coworkers and the organization.
We will present three studies that examine: the nature of interactions that affect feelings of being connected; the nature of incivility,
as perceived through the eyes of targets; the nature of compassion, as conveyed in intimate narratives.
The first study incorporates interaction stories and participant observation to typify emotional relations at work.
The second study conveys characteristics of instigators, targets, interactions and the
organizations in which independent relational experiences of incivility occurred as documented by 775 respondents.
The third study comprises three data sets from interviews, stories and narratives that capture the content and
structure of relational stories of compassion. |
| | Keywords: relational; compassion; incivility |
| Workplace incivility: the target's eye view |
| Presenter | Pearson, Christine M. | U. of North Carolina, Chapel Hill | chris_pearson@unc.edu | 919-962-3117 |
| Presenter | Porath, Christine L. | U. of North Carolina, Chapel Hill | christine_porath@unc.edu | 919-962-3114 |
| | This symposium examines emotional responses that emerge from interpersonal interactions as common, everyday occurrences between individuals are intertwined through work. We consider connections and encounters that can enhance or damage relational
wealth by creating or destroying social and intellectual resources and resouce access. In all cases, these experiences have a role in making work tasks easier or more
difficult to accomplish as they affect the participants, witnesses, coworkers and the organization.
We will present three studies that examine: the nature of interactions that affect feelings of being connected; the nature of incivility,
as perceived through the eyes of targets; the nature of compassion, as conveyed in intimate narratives.
The first study incorporates interaction stories and participant observation to typify emotional relations at work.
The second study conveys characteristics of instigators, targets, interactions and the
organizations in which independent relational experiences of incivility occurred as documented by 775 respondents.
The third study comprises three data sets from interviews, stories and narratives that capture the content and
structure of relational stories of compassion. |
| | Keywords: relational; compassion; incivility |
| Narratives of compassion |
| Presenter | Frost, Peter J. | U. of British Columbia | frost@unixg.ubc.ca | (604)822-8318 |
| Presenter | Dutton, Jane E. | U. of Michigan | Janedut@umich.edu | 734-764-1376 |
| | This symposium examines emotional responses that emerge from interpersonal interactions as common, everyday occurrences between individuals are intertwined through work. We consider connections and encounters that can enhance or damage relational
wealth by creating or destroying social and intellectual resources and resouce access. In all cases, these experiences have a role in making work tasks easier or more
difficult to accomplish as they affect the participants, witnesses, coworkers and the organization.
We will present three studies that examine: the nature of interactions that affect feelings of being connected; the nature of incivility,
as perceived through the eyes of targets; the nature of compassion, as conveyed in intimate narratives.
The first study incorporates interaction stories and participant observation to typify emotional relations at work.
The second study conveys characteristics of instigators, targets, interactions and the
organizations in which independent relational experiences of incivility occurred as documented by 775 respondents.
The third study comprises three data sets from interviews, stories and narratives that capture the content and
structure of relational stories of compassion. |
| | Keywords: relational; compassion; incivility |
| Discussion |
| Presenter | Stablein, Ralph | U. of Otago | rstablein@commerce.otago.ac.nz | 64-3-479-8131 |
| | This symposium examines emotional responses that emerge from interpersonal interactions as common, everyday occurrences between individuals are intertwined through work. We consider connections and encounters that can enhance or damage relational
wealth by creating or destroying social and intellectual resources and resouce access. In all cases, these experiences have a role in making work tasks easier or more
difficult to accomplish as they affect the participants, witnesses, coworkers and the organization.
We will present three studies that examine: the nature of interactions that affect feelings of being connected; the nature of incivility,
as perceived through the eyes of targets; the nature of compassion, as conveyed in intimate narratives.
The first study incorporates interaction stories and participant observation to typify emotional relations at work.
The second study conveys characteristics of instigators, targets, interactions and the
organizations in which independent relational experiences of incivility occurred as documented by 775 respondents.
The third study comprises three data sets from interviews, stories and narratives that capture the content and
structure of relational stories of compassion. |
| | Keywords: relational; compassion; incivility |
GDO (Audrey Murrell)
HR (Lynn Shore)