Session Summary

Session Number:181
Session ID:S44
Session Title:From Ardor to Malice: The Role of Affective Processes in Trust and Trust Violations
Short Title:Affective Trust
Session Type:Showcase Symposium
Hotel:Hyatt West
Floor:LL1
Room:Water Tower
Time:Monday, August 09, 1999 10:40 AM - 12:00 PM

Sponsors

CM  (Laurie Weingart)weingart@cyrus.andrew.cmu.edu (412) 268-7585 
SIM  (Dawn Elm)drelm@stthomas.edu (612) 962-4265 
OB  (Robert Liden)bobliden@uic.edu (312) 996-4481 

General People

Co-Chair Williams, Michele  U. of Michigan Wmich@umich.edu 734-996-0436 
Co-Chair Stickel, Darryl J. Duke University djs9@mail.duke.edu (919) 309-9996 
Provocateur Lewicki, Roy J. Ohio State U. lewicki.1@osu.edu (614)-292-0258 

Submissions

Affective Reactions to Trust Violations: A Social Identity Theory Perspective 
 Kramer, Roderick M. Stanford U. kramer_rod@gsb.stanford.edu (650) 723-2158 
The Paradoxical Effects of Prior Trust on Reactions to Broken Promises 
 Robinson, Sandra L. U. of British Columbia sandra.robinson@commerce.ubc.ca (604) 822-2414 
The Influence of Trust and Empowerment on Emotional, Cognitive, and Behavioral Responses to Downsizing 
 Mishra, Aneil K. Wake Forest U. aneil.mishra@mba.wfu.edu (336) 758-3688 
Building Trust in the Face of Hostility 
 Stickel, Darryl J. Duke University djs9@mail.duke.edu (919) 309-9996 

Abstract

With few exceptions, the research on trust development within the context of work relationships has taken a cognitive approach. However, the cognitive approach to trust seems incomplete at best, given the prevalence of people's emotional attachments and experiences at work, the interdependence of cognition and affect in decision making, and the importance of emotion for trust in close interpersonal relationships. The intent of this symposium is to broaden the scope of existing trust research by investigating the relationship between trust and affect. This symposium investigates 1) how prior trust and social identity influence the form and intensity of people's emotional responses to breaches of trust, 2) how trust influences survivors' emotional, cognitive, and behavioral responses to downsizing, and 3) how affect influences trust building and maintenance. Empirical support is provided for the importance of affect and emotion in understanding trust and for the importance of trust in understanding people's emotional and behavioral reactions at work.